Terms of Service

1. Scope

These Terms of Service ("Terms") govern your access to and use of witness-compliance.eu ("Witness", "the Service"), operated by Parallax Technologies GmbH (i.Gr.) ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

2. Service Description

Witness is a self-service EU AI Act compliance platform. The Service provides tools for AI system classification, compliance documentation generation, risk assessments, a compliance academy, and an AI-assisted expert chat. The Service is designed to assist organizations in understanding and meeting their obligations under Regulation (EU) 2024/1689 (the EU AI Act).

3. Account Registration

To use certain features of the Service, you must create an account. By creating an account you agree that:

• You will provide a valid email address for authentication.
• Each account is for a single individual. Shared accounts are not permitted.
• You are responsible for maintaining the security of your account and for all activities that occur under your account.
• You must be at least 18 years of age or authorized by your organization to use the Service.

4. Pricing & Payment

Witness offers the following access tiers:

• Free — Limited features including the AI system classifier, role classifier, and academy essentials. No payment required.
• Paid tiers (Lite, Pro, Team) — Unlocked via a one-time payment. There is no automatic renewal or recurring subscription. You pay once and retain access to the tier you purchased.

All payments are processed in EUR by Stripe. We do not store your payment details.

Right of Withdrawal

Under the Austrian Fern- und Auswärtsgeschäfte-Gesetz (FAGG), you have a 14-day right of withdrawal from the date of purchase. However, by using the Service immediately after purchase, you consent to the immediate provision of digital content and acknowledge that you thereby waive your right of withdrawal in accordance with § 18(1)(11) FAGG.

5. AI-Generated Content Disclaimer

Witness uses artificial intelligence (including Anthropic Claude) to assist with compliance analysis and documentation. By using the Service, you understand and agree that:

• AI-generated suggestions, analysis, and content are informational only and do not constitute legal advice.
• You are solely responsible for verifying the accuracy and completeness of all output generated by the Service.
• Witness does not guarantee compliance with the EU AI Act or any other regulation. The Service is a tool to assist your compliance efforts, not a replacement for professional legal judgment.
• AI analysis is performed using third-party services (Anthropic Claude) and results may contain errors, omissions, or inaccuracies.
• You remain fully responsible for your organization's regulatory compliance.

6. Intellectual Property

• The Witness platform, including its code, design, legal mappings, and educational content, is the intellectual property of Parallax Technologies GmbH (i.Gr.) and is protected by applicable copyright and intellectual property laws.
• Content you create using the Service (your compliance documentation, assessment results, etc.) remains your intellectual property. We claim no ownership over your work product.
• EU AI Act regulatory text referenced within the Service is sourced from official EU publications and is in the public domain.

7. Acceptable Use

You agree not to:

• Use the Service for any purpose that is illegal or prohibited by these Terms.
• Attempt to circumvent access controls, authentication mechanisms, or usage limits.
• Use automated tools, bots, or scrapers to access or extract data from the Service.
• Upload malicious content, malware, or any content intended to harm the Service or other users.
• Interfere with or disrupt the integrity or performance of the Service.

8. Data Processing

Your use of the Service involves the processing of personal data as described in our Privacy Policy. By using the Service, you acknowledge and agree to the data processing practices outlined therein.

Please refer to our Privacy Policy for full details.

9. Limitation of Liability

To the maximum extent permitted by Austrian law:

• We are not liable for decisions made based on AI-generated content, analysis, or suggestions provided by the Service.
• We are not liable for any compliance outcomes, regulatory penalties, or damages arising from your use or inability to use the Service.
• Our total aggregate liability to you for all claims arising from or relating to the Service is limited to the amount you paid to us in the 12 months preceding the claim.

Nothing in these Terms limits or excludes our liability for intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), as such limitations are not permitted under Austrian consumer protection law (Konsumentenschutzgesetz, KSchG).

10. Warranty Disclaimer

To the extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. We make reasonable efforts to maintain availability and accuracy but do not guarantee uninterrupted or error-free operation.

11. Termination

• You may delete your account at any time through the Service. Upon deletion, your data will be removed in accordance with our Privacy Policy retention schedule.
• We may suspend or terminate your access to the Service if you violate these Terms, with reasonable notice where practicable. In cases of severe or repeated violations, immediate suspension may occur.
• Upon termination, your right to use the Service ceases immediately. Data deletion follows the retention periods described in our Privacy Policy.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Austria, excluding its conflict of law provisions.

The exclusive jurisdiction for any disputes arising from or in connection with these Terms is the competent court in Vienna, Austria.

If you are a consumer within the meaning of the Austrian Konsumentenschutzgesetz (KSchG), mandatory consumer protection provisions of the law of your habitual residence shall apply to the extent they provide greater protection (in accordance with the Rome I Regulation).

13. EU Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR):

https://ec.europa.eu/consumers/odr/

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

15. Changes to These Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email or in-app notification. Continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree to updated Terms, you may delete your account before they take effect.